To help us get there, today we announced the 2020 Delta Voluntary Departure Programs, which will provide opportunities for active employees to consider retiring from Delta and joining your ranks. As part of this, we’re also announcing an enhancement to retiree travel that will apply to all current and future retirees. I’ve heard from many of you over the years about suggested enhancements to your privileges, and I’m pleased to share that we’re introducing an annual allotment of S3A flight days for Delta retirees and each of their eligible pass riders. The clearing of pass riders using S3A priority will be based on pass eligibility date and will move pass riders using S3A ahead of all S3B pass riders on the standby list. You can expect to see this new priority available for your use by the end of 2020. How the S3A standby priority works You and each of your eligible pass riders will receive an annual allotment of six (6) S3A priority flight days. Your eligible pass riders include you (the retiree) your, spouse/domestic partner/travel companion and dependent children under age 24.
Your parents and nondependent children are not eligible to receive S3A flight days. The pass allotment will renew each year on your pass anniversary date. Unused S3A flight days do not rollover for use in future years. On the date of travel, S3A can be used by you or your eligible pass riders to move ahead of S3B pass riders on the standby list. When using an S3A flight day, you and your eligible pass riders will be added to the standby list above other S3B pass riders and among Endeavor and Delta Private Jets pass riders who are also eligible for S3A, though almost none of those employees have employment dates that can compete with yours. Clearing of nonrevenue passengers with the S3A standby code is based on pass eligibility date.
If you have questions about your new S3A standby priority allotment, please reach out to the Pass Travel Call Center by accessing the “Contact Us” link on TravelNet to send an email or chat, or by phone at 1-800-MY-DELTA (1-800-693-3582) between 8 a.m. and 5 p.m. ET, Monday through Friday. I hope you enjoy this enhancement to your retiree travel. On behalf of Ed and the entire Delta leadership team, thank you again for your contributions to Delta. Please stay safe and be well as you enjoy retirement.
Sincerely, Delta Air Lines Management team
NEW CODES
S1A --- Emergency
S1 -----Relocation
S2 -----Priority (6 flight days)
S2B --- Honor Roll
S3 ----- Active DL
S3A --- Priority Retirees ( 6 flight days) (NEW) Near end of 2020
S3A --- Active 9E, OH
S3B --- Parent, Non Dependent, retirees, Survivor
S3C --- DC, DGS
S3CR –-Delta retirees on SkyWest flights
S3D --- Sky Team
S4 -----Buddy Pass, DC retirees & other Airlines (ZED
2025 new pass travel information
The Travel line (this is what family members used since they can't use travel net)
will be discontinued Nov 6, 2024.
Travel net is still available only for retirees and employees - but still unavailable to family
Family members could call travel line (since they can't use travel net) when the
employee (their family member) was unavailable for assistance.
Travel LINE will be discontinued shortly.
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New Pass Travel at a glance: Delta Air Lines Family - Employees, Retirees, Nonrevs
This system is no longer available, but the phone numbers still work. There are prompts telling you to use travel net online to search for availability or options to connect to reservations or the travel center depending on what help you need live with a person.
This relates to these two direct numbers and also the option from the ESC phone menu for travel line…
(800) 325-7123
(404) 715-4989
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NOTHING has changed re the employee or the retiree logging onto travel net
To continue providing support to nonrevenue passengers (Nonrevs), the line will reroute calls to Res Messaging for assistance starting Nov. 6.
Nonrevs will then be given the option to deflect to SMS messaging. They will also be provided additional suggestions on how to resolve their pass travel issues including using Travel Net (Travel Net is for employee/retiree only), contacting their Primary Pass Rider for assistance, or contacting the Employee Travel Call Center at 1-800-My Delta (693-3582).
Note: The Employee Travel Center is able to assist with any employee travel policy related questions.
WHEN:
The Travel Line calls will begin to be routed to Res Messaging starting Nov. 6
All specialists should continue assisting Nonrevs as usual. Please see the below for more information.
If a nonrev passenger contacts Res & Care directly, please assist them with their flight listing. Do not direct them back to the Travel Line.
Before assisting a nonrev passenger, please collect the following information:
Primary Pass Rider (PPR)
Eligibility date
Name of the person listing
Two-digit pass rider number or date of birth
Please continue servicing buddy passes and Fly Confirmed for Less tickets as usual.
Employee Award travel should only be handled by Res for schedule changes, IROPS and waivers/bulletins. Res cannot assist with booking employee award travel and voluntary changes. Employees should be directed to Travel net or the Employee Travel Center.
For complex questions or any other calls that Res is unable to assist with, please inform the nonrev passenger that they can contact their Primary Pass Rider or Employee Travel Center for assistance.
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2. RE: New Travel Benefits
NOTE:
A 2nd companion will now be allowed for retirees and for employees.
The 2nd companion for employees will travel as an S3 (for retirees it will be S3B).
If they are traveling without the employee, they will travel as an S3B.
Delta Retiree & Survivor Pass Travel Program in 2025
We're excited to introduce several pass travel changes coming in 2025, designed to offer greater
flexibility and expanded options, with more opportunities for your family and friends to travel:
S3A flight days increase from six to eight in 2025. On your pass travel anniversary in 2025, you will receive the new allotment of eight S3As per eligible pass rider. In the interim, two S3As will also be added to your remaining 2024 balances by Feb. 2025.
One 'secondary' travel companion added by Feb. 2025 for unlimited and unaccompanied non-revenue
standby travel at S3B priority, even if you have a spouse/domestic partner/primary travel companion.
Fly Confirmed for Less Discount Program open to primary travel companions in the second half of 2025, allowing them to fly unaccompanied and unlimited Fly Confirmed for Less (FCFL). FCFL is already available to parents, spouses, domestic partners and dependent children.
Fly Confirmed for Less Discount Program for 'buddies' with four 'slots' to issue either one-way or
round-trip tickets for someone who is not in your PPR will also be available in the second half of 2025. The traveler must be accompanied in the same PNR by you or one of your eligible pass riders (e.g., you and a neighbor could fly together) and on paid FCFL tickets. We will not issue buddy passes beyond 2025. We heard that many Delta people are looking for valuable alternatives in lieu of buddy passes. considered low value, with buddy pass users issuing an average of three passes out of the eight allotted per year. You will be allotted four buddy passes in 2025 to ease the transition, and your current allotment of buddy passes for 2024 will remain in effect until your anniversary date in 2025.
